Get Started
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Frequently asked questions
When you submit the Get Started form, you’ll get a reply from our team the same business day — no automated funnel, no SDR queue. We book a 30-minute discovery call with the Creative Director, then return a scoped proposal within 48 hours. If you want to pre-scope before the call, the project planner walks you through format, deadline, and reference inputs so the call starts at the right altitude.
Honest ranges by format: an AI commercial lands in 2–3 weeks end-to-end, an Amazon listing video ships in 5–7 business days, and a vertical landing-page video takes 7–10 business days. Turnaround depends on revisions and brand-fidelity checks, not on cutting corners. We don’t lead with speed — quality is the headline, and the AI pipeline collapses production time without collapsing the craft.
Yes — ArcaneWiz operates at a premium tier, and very small-spend projects are better served elsewhere. We don’t quote a fixed minimum publicly because scope drives price, but the tiers on the pricing page give you the working ranges before you ever speak with us. If you’re evaluating whether your scope fits, the discovery call is the fastest way to find out without a sales loop.
Yes. A standard mutual NDA is available on request — we’ll sign yours or send ours within the same business day, with no legal back-and-forth blocking a first conversation. NDA coverage matters most for SaaS pre-launch, fintech, and luxury brand work, and the about page outlines how we handle confidential brand material across the production pipeline.
The Creative Director runs every kickoff personally. There’s no SDR layer and no account-executive translation step — you talk to the person making creative and brand-craft decisions on your project from day one. Twenty-plus years of cinematic and commercial direction sit on that call, and you can see how that translates to delivered work on the about page and across the case studies.
Five things make the discovery call sharp: target audience, format (commercial, Amazon, or landing-page video), distribution channel, deadline window, and one or two reference videos that capture the feel you want. Budget is not on this list — that conversation happens after we’ve scoped the work. If you want to organize the inputs in advance, the project planner maps them, and the pricing page covers the tier question.
Yes — both are common. SaaS marketing teams hand off creative direction or run it alongside ours; agency partners white-label our pipeline under their own brand and keep full retail margin on their client. The agency partnerships page details how the partner program works, including how project ownership and brand attribution flow when ArcaneWiz delivers under another agency’s signature.
Strict guidelines are welcome — our Midjourney + Veo + Kling + Seedance pipeline is direction-led, not template-led, which means the brand bar drives the prompts rather than the other way around. We intake brand-bible, color, and motion references at kickoff, then the Creative Director signs off at every gate. The case studies include brand-fidelity work for Samsung Israel and Anipet that shows the discipline in practice.
End-to-end. Scripting, storyboarding, AI generation, human and AI voiceover (Hebrew and English in-house), and licensed music are all owned by one team. The pipeline isn’t stitched together from freelancers, which is why brand voice stays consistent across formats. The full AI video production agency page lays out every workflow stage so you can see what’s included before the first call.
Standard scope includes two major revision rounds and unlimited minor adjustments inside the agreed scope. The discovery call and script-approval gate are designed so that major rewrites are rare, not budgeted-for. Any work beyond the included rounds is priced transparently and named in the proposal — no surprise change orders, which is part of why our pricing is structured the way it is.
Three patterns: SaaS marketing teams (seed through Series C), premium e-commerce and Amazon enterprise sellers, and agency partners who white-label under their own brand. Named cleared clients include Samsung Israel, Anipet, Fun Forest, and Homey Panda. The case studies show the delivered work; the about page explains how the Creative Director’s background maps to those buyer profiles.
The discovery, script-approval, and storyboard gates exist so this almost never happens — by the time pixels are generated, the creative direction is already locked. If it still misses, we re-cut at no additional cost within the included revision rounds. Reputation hedge beats revenue hedge: the pricing page is upfront about what’s included so this conversation never becomes a surprise.
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